It’s always best to research a plumber before you actually need them. However, emergencies wait for no one, so sometimes you have to think on the fly. If you know you are going to need some work done, whether repairing a water heater or replacing a sewer line, start doing your homework now on the best plumbers in Sacramento so you’re well-prepared to make an educated decision. Here are some of the most important questions to ask your plumber before you hire them.
Are You Licensed and Insured?
Possessing a professional license proves that the plumber you’re considering is skilled in all basic plumbing services. They must go through a lot of testing in order to be certified and also need a license to stay updated in building codes and practices, ensuring that their service is top-notch. Having a license keeps plumbers accountable and above board in all their services.
Here at Honest Sewer & Drain, our LIC # is 1080171.
Equally as important is asking the plumber if they are insured. This is important for their protection as well as your home’s. The last thing you want is to run into a problem and have to pay for damage out of your own pocket.
What Are Your References and Credentials?
An experienced plumber will have a proven track record of stellar service, either through credentials or client references, or both. Having the proper credentials shows the plumber’s commitment to their line of business and shows that they’re knowledgeable about current building practices and techniques. From the Better Business Bureau to plumber unions to local contractor organizations, look into their credentials and call references before hiring any plumber.
Do You Give Written Estimates?
Most plumbers can give you a ballpark price over the phone, but consider it a red flag if a plumber provides a firm estimate without visiting your home. Good plumbers will visit your house to assess the situation before giving you a breakdown of price. Ask for the estimate in writing in case a dispute arises later.
How Do You Charge Clients?
Usually, plumbers charge a flat fee for straightforward smaller jobs. But if you have a large and complex job to be done, such as a kitchen renovation, you may be put on an installment plan. This means you’ll pay some up front for materials, and the remaining balance at the conclusion of the project. Sometimes you will have to pay per milestone after each major project. Beware of plumbers that ask for all cash upfront before beginning any job.
Do You Use Subcontractors?
Larger plumbing companies often hire subcontractors to work on a job. This isn’t a problem in itself, but you still want a company that will be transparent in all information that you request.
What Do You Specialize In?
You want to ideally be matched with a plumber who can meet your unique needs. Ask what their specialty is to ensure they are skilled and experienced in what you need, whether that’s trenchless sewer replacement or tankless water heater installation. In most cases, a general plumber is fine.
Will You Personally Perform the Job?
Often times, the person you speak with on the phone won’t be the person who actually shows up to do the work. Ask who the plumber is that will be performing the work and find out about their credentials. Reputable companies are happy to provide this.
Do You Provide Cleanup?
Many plumbers will clean up after themselves and haul away any old parts, but not all do. Make sure you ask beforehand, so you’re not left with a mess. Ask if they charge extra for cleanup to avoid any surprises on the final bill.
What Are Your Hours?
Not all plumbing emergencies wait for 9 to 5. Find out if the plumber you’re considering holds normal business hours or if they also have emergency services available. Usually after-hours services come at an extra fee, so find out what that is in case your pipes burst at 2 a.m.
Do You Guarantee Your Work?
Reputable plumbers will stand behind some kind of product or quality craftsmanship guarantee, but not all do. Get these guarantees in writing before you hire them.
Get a Free Quote From Honest Sewer & Drain Today
Here at Honest Sewer & Drain, we pride ourselves on transparency and honesty (heck, it’s in our name!) so feel free to call us with any questions you may have. Get a free quote on our many services when you contact us at (916) 690-5858 or fill out our online form. We happily serve the greater Sacramento, California area, including Roseville, Auburn, Rocklin, El Dorado Hills, Placerville, Lincoln, and Cameron Park.
